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The few times that has happened to me (not very often) I've complained and they've been happy to give me a credit for the inconvenience.
by wanderr 9y ago
The few times that has happened to me (not very often) I've complained and they've been happy to give me a credit for the inconvenience.
- 55555 9y agoYou shouldn't have to complain though. Amazon knows exactly when it was ordered, when it was delivered, and the delivery time frame they advertised.
- rhizome 9y agoHah. Imagine the press if they were as customer-centric and data-driven as they are portrayed, and they proactively sent compensation based on their errors of estimation (i.e. customer expectations).
- htrp 9y agoThat's horrible business practice, you always count on a certain number of people dropping out, not noticing, and not caring..... it's kind of like overselling seats (free revenue)
- rhizome 9y agoSo? Reward people for telling you that there are some people who aren't into your thing, but that they did try. This information has value. "Sorry it didn't work out, here's a coffee!" I mean, by what standard of "business practice" is this "horrible?" Keep in mind we're in an era of exploding conventions.
- dawnerd 9y agoThey don't do that anymore. They just say "two days is the time in transit not counting weekends" (despite them absolutely delivering on Saturday and sundays.