you do /not/ want to deal with an $8-$10/hr phone support person. Phone support is an extremely stressful job with a high burn out rate. For that money, you

you do /not/ want to deal with an $8-$10/hr phone support person. Phone support is an extremely stressful job with a high burn out rate. For that money, you are going to get someone who is completely unable to get a job elsewhere, and they will probably be new.