You are right...but it still doesnt matter who said what when, because Big Daddy Merchant will always side with the customer because Big Mommy Credit Card will

You are right...but it still doesnt matter who said what when, because Big Daddy Merchant will always side with the customer because Big Mommy Credit Card will always side with the customer. Not sure if you have ever sold goods to customers but fairness isn't relevant and its a hard lesson I (and others) have had to learn - The only thing that matters is the customer must be happy and they become a customer the moment you take their money. This is why you should not take (capture) their money until you have something to ship them.