3 ms·
The people buying the automation are generally not the users. Those with purchasing authority probably already have a somewhat stereotyped view of the workflow
by dasmoth 9y ago
The people buying the automation are generally not the users. Those with purchasing authority probably already have a somewhat stereotyped view of the workflow in question, so selling them a rigid version may be pretty easy. And taking autonomy away from the individual users might actually seem like a feature, not a bug.