Yes, I added the bold/underline myself for emphasis. E-mails were sent in non-html form so plain text. I commonly use bold/underline in my blog to make it easy

Yes, I added the bold/underline myself for emphasis. E-mails were sent in non-html form so plain text. I commonly use bold/underline in my blog to make it easy for readers who skim to catch the key points. I just revised the post. I made a mistake and reacted to an e-mail that was perfectly fine. The post now focuses on how different words can trigger emotions in customers, rather than slamming a great theme author.