we got a ticket from you at Tue Jun 15 03:51:50 2010 we sent a response at Tue Jun 15 06:25:58 2010 that's what, a little more than two and a half hours in wh

we got a ticket from you at Tue Jun 15 03:51:50 2010 we sent a response at Tue Jun 15 06:25:58 2010 that's what, a little more than two and a half hours in what is the middle of the night for me? This is a /whole lot/ better than I would expect my response time to be in the middle of the night. If you are disappointed with this response time, I have utterly failed to set expectations. email me and I'll refund your last month and you can go over to Slicehost or what have you. Slicehost and linode both pride themselves on support. Slicehost has phone support, and from what I hear, they might help you with your apache problem, too. I met some of the slicehost support people at a xen conference a few months back, and it sounds like they really go the extra mile... so for you, the extra they charge might be more than worth it. email me and I'll get you a refund of your last month as per policy. (Note, you don't need to post a HN story to get a refund of your last month, I'll do that for anyone who asks.)