4 ms·

Yes, I believe you are being unreasonable. ThemeForest items dont come with support. And the email he sent to you was perfectly reasonable. The dude is probably

by jpcx01 16y ago

Yes, I believe you are being unreasonable. ThemeForest items dont come with support. And the email he sent to you was perfectly reasonable. The dude is probably from Eastern Europe, so dont expect him to have perfect english. I highly doubt he was intentionally trying to be rude. How long have you been using wordpress themes? It's pretty much DIY, paid theme or not. There's no way to get around having to fix things yourself when they break.

bdickason 16y ago
I've been using wordpress themes and plugins for a number of years. This is the first time I've paid for a theme. This is a stark contrast between the author of the Post Page Associator plugin who gives near instant support: http://dennishoppe.de/wordpress-plugins/post-page-associator http://dennishoppe.de/wordpress-plugins/post-page-associator I don't expect support, but after paying, it didn't seem unreasonable to ask?
- csytan 16y ago
  If you don't expect support, how is it reasonable to write a blog post sullying his reputation when he did not provide it?
  - deleted 16y ago
    [deleted]
  - bdickason 16y ago
    You're completely right. I've revised my post to focus on what words affected me, rather than speak negatively about his customer service.
    - micmcg 16y ago
      You mean the customer service he was under NO obligation to provide right?
- micmcg 16y ago
  I don't get this. In your blog post you say "Themeforest has a “no support” policy which is understandable.", but then you decide that because you have paid for the theme, its not unreasonable to ask for support? Can you not see the problem here? If the terms of the sale are no support, then it doesn't matter if you paid for the theme or not, you aren't entitled to it. You are lucky you got a response at all, let alone a follow up email! A "take a look at this problem for 5 minutes" never takes just 5 minutes, and has the task switching cost as well. I'm sure he could easily spend all day looking at "5 minute problems" from people who have purchased the theme.

by jpcx01 16y ago

bdickason 16y ago

I've been using wordpress themes and plugins for a number of years. This is the first time I've paid for a theme. This is a stark contrast between the author of the Post Page Associator plugin who gives near instant support: http://dennishoppe.de/wordpress-plugins/post-page-associator http://dennishoppe.de/wordpress-plugins/post-page-associator I don't expect support, but after paying, it didn't seem unreasonable to ask?

csytan 16y ago
If you don't expect support, how is it reasonable to write a blog post sullying his reputation when he did not provide it?
- deleted 16y ago
  [deleted]
- bdickason 16y ago
  You're completely right. I've revised my post to focus on what words affected me, rather than speak negatively about his customer service.
  - micmcg 16y ago
    You mean the customer service he was under NO obligation to provide right?
micmcg 16y ago
I don't get this. In your blog post you say "Themeforest has a “no support” policy which is understandable.", but then you decide that because you have paid for the theme, its not unreasonable to ask for support? Can you not see the problem here? If the terms of the sale are no support, then it doesn't matter if you paid for the theme or not, you aren't entitled to it. You are lucky you got a response at all, let alone a follow up email! A "take a look at this problem for 5 minutes" never takes just 5 minutes, and has the task switching cost as well. I'm sure he could easily spend all day looking at "5 minute problems" from people who have purchased the theme.