Surely if the page says that they're shipping on x date when the customer ordered and the person with this problem can prove that to google this is a non issue.

Surely if the page says that they're shipping on x date when the customer ordered and the person with this problem can prove that to google this is a non issue. Isn't the issue here that the person hasn't got any evidence of the shipping? If he could say to google "customers ordered on 28/04/2010 and it stated the item would be shipped on 28/07/2010" that would be enough?