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frankly I'm shocked that Google still does such shitty customer support. Sure Gmail, Search etc, I can understand that you can't supply customer service for a
by vaksel 16y ago
frankly I'm shocked that Google still does such shitty customer support.
Sure Gmail, Search etc, I can understand that you can't supply customer service for a free service used by millions(many of whom will call you for the most trivial stuff).
But when you are dealing with people's money....surely you can afford $8-10 bucks an hour to give people proper customer support. It's not like google is some tiny startup which can be excused due to size, they are bigger than most corporations.
If you hold 6 figures of someone else's money, you better have a way for that person to talk to you.
- puredemo 16y agoIn fact, it may be illegal. There are a lot of very stringent laws relating to escrow, and that's essentially what Google is providing.
- lsc 16y agoyou do /not/ want to deal with an $8-$10/hr phone support person. Phone support is an extremely stressful job with a high burn out rate. For that money, you are going to get someone who is completely unable to get a job elsewhere, and they will probably be new.