I would suggest it's not so much the availability of the phone call which is the problem, but the policy which requires that all of this information be submitte

I would suggest it's not so much the availability of the phone call which is the problem, but the policy which requires that all of this information be submitted after some arbitrary dollar limit after all of these sales. I am not sure waiting on hold, voice mail hell, and talking to a support person is really a superior customer experience. I generally prefer email support, if it is fast and you get a case that can be tracked. This is not to say that it's not bad customer support, because it is bad customer support, but I don't think having Google add a massive bank of phone support people somewhere is going to help.