Well, basically if something goes wrong (e.g. server goes down a few times in 2 days), then at least someone I can talk to, ask what's happening instead of a wa

Well, basically if something goes wrong (e.g. server goes down a few times in 2 days), then at least someone I can talk to, ask what's happening instead of a wall of silence? I don't need phone support, even email is fine as long as I am not ignored.