A faster alternative to courts is a good idea. However, the existing arbitration system is biased exceptionally heavy towards repeat customers (and that comes i

A faster alternative to courts is a good idea. However, the existing arbitration system is biased exceptionally heavy towards repeat customers (and that comes in addition to inherent bias of reality towards deeper pockets). Unlike a judge, an arbiter who finds against a company will not get their repeat business; that's an inherent conflict of interest.