> It's certainly understandable, but it's also worth remembering that for almost any business the idea that they could call, say, Microsoft and get their bug fi

> It's certainly understandable, but it's also worth remembering that for almost any business the idea that they could call, say, Microsoft and get their bug fixed is pretty much a fantasy. If you believe that, you've never been in an organization which purchased the topmost tiers of a support contract before from one of the big tech companies before. It's actually quite impressive.