I think Windows actually has a built in "Backup Computer" feature, which AFAIK is a complete image backup. Alot of the cloud backup products do entire computer

I think Windows actually has a built in "Backup Computer" feature, which AFAIK is a complete image backup. Alot of the cloud backup products do entire computer too (like Time Machine does for OSX). The convenience factor of a system backup for a non-technical user (someone who struggles with explorer.exe) is pretty great. That being said, keylogging is just plain horrible and inexcusable. Passwords, searches, private messages, etc. There's no way we should be cutting them slack on this. The worst part is, it's crapware like this that steers us towards the walled app store model for PCs... and the loss of freedom that accompanies that. Every time I hear of stuff like this I gain more respect for Stallman.