Yeah, I don't know many systems where I can genuinely say "these guys failed because they provided too many features". It's more of a case that making it withou

Yeah, I don't know many systems where I can genuinely say "these guys failed because they provided too many features". It's more of a case that making it without a myriad of features is possible. What attracted my attention was this: If any of your users have to stop and ask for help, you’ve done something wrong. Nobody ever wants to have to contact support. I have found it a great advantage to work at a small shop, where developing and support is shared amongst the same people. The Nth time a user has the same query or hits the same problem, you know this is something you really have to sort out.