Wrong - benign neglect. The fact that the consumer was more nimble and capable of exploring and creating value in this space allowed them the chance to beat th

Wrong - benign neglect. The fact that the consumer was more nimble and capable of exploring and creating value in this space allowed them the chance to beat the entrenched players. Today those entrenched players have finally turned around and are using their legacy power, connections and money, to make it an unfair playing field.