I'd hazard much of it is due to poor tooling. IBM is still on Notes and Sametime, these tools are fine for small groups i.e less than five but the experience d

I'd hazard much of it is due to poor tooling. IBM is still on Notes and Sametime, these tools are fine for small groups i.e less than five but the experience degraded with the size of the group. I'm specifically referring to group conference calls with shared desktop sessions. Email is fine. Generally most of the communication tools were archaic and getting rid of them has been difficult as most current business processes relied on them (ie Notes databases not showing up in Verse) Working remote needs quality tools across the org.