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In your experience, which disabled users have such severe problems with Gmail? I know lots of blind people who use Gmail without any problem.

• ocdtrekkie 10y ago
  I do tech support for seniors, and constant rearrangement of the UI is a massive pain point. A lot of these people were good with the unchanging state of AOL for the last ten years. Honestly, blind users might have a better time because they don't have Google's UI nightmare in the way. I'm willing to bet their accessibility features are way more stable.
  • stickfigure 10y ago
    You cannot simultaneously please people who want new things and people who want nothing to change.
    • vertex-four 10y ago
      You actually can - you form a standards body around a protocol, good libraries for talking to it, and convince other people to build against it. GMail doesn't map very well to IMAP, and actually managed to pretty much kill personal email clients, when it could've been the best-of-breed implementation of a new standard for everything it does. People who want a more conservative ui can have one, and people who want to put up with gmail can do that.
    • eps 10y ago
      This is trivial to do, actually, by having a "legacy UI mode" option. Even have several of those.
      • brongondwana 10y ago
        maintaining multiple legacy UIs is not trivial unfortunately (hence the other comment further down this tree about having good protocols... I think that's the real way to solve people wanting unchanging UIs. Protocols change much more slowly than individual products)