If you're cancelling because the driver isn't showing up, there's no fee. I've definitely cancelled rides after waiting 10 minutes and I've never ever been hit

If you're cancelling because the driver isn't showing up, there's no fee. I've definitely cancelled rides after waiting 10 minutes and I've never ever been hit with a fee. My vague understanding is if it's clear the driver isn't going to get to you within the ETA, then cancelling is ok, but since I've never been presented with a fee in the first place, I've never sought clarification on that.