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>Really, Cloudflare? To be fair, forwarding abuse reports to the client is standard practice in the hosting industry. There's been some debate about this in t
by ryanlol 10y ago
>Really, Cloudflare?
To be fair, forwarding abuse reports to the client is standard practice in the hosting industry.
There's been some debate about this in the past (efnet getting upset with Hetzner for example), but I think the general consensus is that it's not really the job of the hosting company to go out of their way to protect abuse reporters.
It's also important to understand that most abuse mail that isn't DMCA spam will be automated mail informing you of compromised machines on your network, it very much makes sense to automatically forward all this mail to the client.
- schwanksta 10y agoAccording to GoDaddy, AWS and Rackspace, it is not. Not for non-DMCA complaints, anyway. Side note: I wrote this.
- ryanlol 10y agoWhy are you cherry-picking the most expensive enterprise hosting companies in the industry? Those are hardly representative of the rest.
- schwanksta 10y agoWhat? AWS and GoDaddy are not terribly expensive. GoDaddy is incredibly common. I don't know about Rackspace. Together they make up a large chunk of the Internet as we know it.
- ryanlol 10y agoAWS and Rackspace are terribly expensive, GoDaddy is huge in the domain space but not particularly big in hosting, besides shared-. Why not look at the likes of OVH, Hetzner, Voxility, Colocrossing and so on. Or maybe try Level3, their business may be a bit different but they're HUGE and certainly forward abuse reports.
- untog 10y agoI'm no expert, but a quick Google leads me to http://www.webqom.com/blog/2016_web_hosting_market_share_trends.html http://www.webqom.com/blog/2016_web_hosting_market_share_tre..., which states that GoDaddy is the most popular hosting provider out there.
- ryanlol 10y agoYes, Godaddy sells lots of shared hosting at insane margins. These insane margins help pay for a big abuse department. Most dedicated hosting providers don't have as big margins because they can't stuff 1000+ customers on one server. Most dedicated hosting providers don't have very big abuse departments, or any abuse department at all.
- detaro 10y agoWhat does price have to do with not stripping contact information from a report?
- ryanlol 10y agoIt's got everything to do with having a bunch of humans handling your abuse reports. It's also one of the reasons why IP reputation is so important to these hosts.