3 ms·

The teenager has a job, which is a small but positive increment in the health of your community. For that, I would be willing to endure the (real) risks you men

by lrc 9y ago

The teenager has a job, which is a small but positive increment in the health of your community. For that, I would be willing to endure the (real) risks you mention.

sporkenfang 9y ago
Yeah I'd rather have the teenager (or, actually, since it's been awhile since I saw a fast food clerk under the age of 40, the probable mom of several teenagers) for that reason. Even though it may be more efficient for the customer to have the touch screen, I don't think service automation is so black and white.
Arizhel 9y ago
So you're willing to suffer reduced inefficiency just so someone else has a job? Why not just hire the teenager to stand around doing nothing then? Then you get the benefits of both! Risks? I also cited actual, real benefits. How do I order my sandwich with a different kind of bread with the teenager? I don't. It's not possible. The customers behind me will get very mad if I ask the teenager to list off all 20 different kinds of bread, and to show them all to me personally too. The teenager likely will not do as I ask here, plus it's a massive waste of my time too. Ordering from humans works OK when you have a very short and simple menu so there's little chance for confusion, but this means it's quite impossible to have a lot of selection. How about this idea: let's get rid of computer monitors, and replace them with verbal-only interfaces. How well do you think it's going to work out if you want to order a pair of shoes on Amazon.com (or any online store) when you can't even see them, and just have something reading text into your ear? Or, because you're so concerned about employment, maybe we should ban computer users from reading monitors, and require them to hire people to read stuff from the screen to them! Finally, would you mind if I came over and smashed your car windows? You shouldn't; you should be happy, because that means someone will have a job replacing those windows.
- lrc 9y ago
  There is a difference between digging a ditch and working on a rockpile. One has dignity--it is useful work one is paid for; the other is a punishment. I don't, in fact, think it's wise to automate the people behind sandwich counters out of a job; it doesn't follow from that that I would prefer a pneumatic tube to my computer monitor. I acknowledged that the benefits you cited were real, by using the word "real." I assure you I'm not some kind of paperclip-AI-zealot when it comes to employing people for tasks that could be automated. I wonder if there is any level of peristent unemployment--25%, say? at which you would prefer to halt the growth of the kind of automation which is drying up the job pool? Or does it never matter whether there are jobs behind sandwich counters? Enjoy the bread selection.
  - Arizhel 9y ago
    I'm sorry, I just don't see the point in keeping people uselessly employed doing tasks that are better done by machines. Do you think we should stop using travelocity.com and go back to using travel agents? Do you think we should make Domino's stop taking orders over the web or phone app and go back to only taking orders over the phone? Do you think we should eliminate banking ATMs, and go back to making people show up during banker's hours and talk to a teller? Do you think we should eliminate self-checkout lanes at grocery stores(/Walmart/etc.) and go back to having fully-manned checkout lanes? Were you complaining about all these things before, or did you only start when touchscreen kiosks started showing up in chain eateries? ATMs, in particular, go back to the 1980s. How about pumping gas? Are you opposed to self-service gas stations too? How is there any "dignity" in doing a job that's better and more conveniently (to the customer) done by automation, or by the customer themselves (pumping gas)? That's nothing more than make-work. If you want to put people to work, give them something to do that isn't so easily done by machine. I can come up with plenty of suggestions offhand: 1) like in the New Deal, we could employ people fixing up the National Park system. Building benches, improving hiking trails, building park buildings, etc., aren't things easily done by current machines. 2) America's infrastructure is in atrocious shape. Tons of bridges desperately need to be replaced. Lots of people could be employed in construction here. Bridges can't be built by robots yet (or any time soon since they're all one-off projects and vary so much, plus they're so huge). 3) There's supposedly a shortage of nurses. Send some people to nursing school. You only need a 2-year degree for the entry-level jobs. We don't have robots yet which can start an IV or do a sponge-bath. 4) We need more mass transit in this country. Put people to work building tunnels for subways and building subway stations. >Or does it never matter whether there are jobs behind sandwich counters? Enjoy the bread selection. Or does it never matter whether there are jobs behind bank counters? Enjoy your cash from the ATM. If you use ATMs, or your bank's website, or your bank's phone app, then you're a hypocrite.

by lrc 9y ago

The teenager has a job, which is a small but positive increment in the health of your community. For that, I would be willing to endure the (real) risks you mention.

sporkenfang 9y ago

Yeah I'd rather have the teenager (or, actually, since it's been awhile since I saw a fast food clerk under the age of 40, the probable mom of several teenagers) for that reason. Even though it may be more efficient for the customer to have the touch screen, I don't think service automation is so black and white.

Arizhel 9y ago

So you're willing to suffer reduced inefficiency just so someone else has a job? Why not just hire the teenager to stand around doing nothing then? Then you get the benefits of both! Risks? I also cited actual, real benefits. How do I order my sandwich with a different kind of bread with the teenager? I don't. It's not possible. The customers behind me will get very mad if I ask the teenager to list off all 20 different kinds of bread, and to show them all to me personally too. The teenager likely will not do as I ask here, plus it's a massive waste of my time too. Ordering from humans works OK when you have a very short and simple menu so there's little chance for confusion, but this means it's quite impossible to have a lot of selection. How about this idea: let's get rid of computer monitors, and replace them with verbal-only interfaces. How well do you think it's going to work out if you want to order a pair of shoes on Amazon.com (or any online store) when you can't even see them, and just have something reading text into your ear? Or, because you're so concerned about employment, maybe we should ban computer users from reading monitors, and require them to hire people to read stuff from the screen to them! Finally, would you mind if I came over and smashed your car windows? You shouldn't; you should be happy, because that means someone will have a job replacing those windows.

lrc 9y ago
There is a difference between digging a ditch and working on a rockpile. One has dignity--it is useful work one is paid for; the other is a punishment. I don't, in fact, think it's wise to automate the people behind sandwich counters out of a job; it doesn't follow from that that I would prefer a pneumatic tube to my computer monitor. I acknowledged that the benefits you cited were real, by using the word "real." I assure you I'm not some kind of paperclip-AI-zealot when it comes to employing people for tasks that could be automated. I wonder if there is any level of peristent unemployment--25%, say? at which you would prefer to halt the growth of the kind of automation which is drying up the job pool? Or does it never matter whether there are jobs behind sandwich counters? Enjoy the bread selection.
- Arizhel 9y ago
  I'm sorry, I just don't see the point in keeping people uselessly employed doing tasks that are better done by machines. Do you think we should stop using travelocity.com and go back to using travel agents? Do you think we should make Domino's stop taking orders over the web or phone app and go back to only taking orders over the phone? Do you think we should eliminate banking ATMs, and go back to making people show up during banker's hours and talk to a teller? Do you think we should eliminate self-checkout lanes at grocery stores(/Walmart/etc.) and go back to having fully-manned checkout lanes? Were you complaining about all these things before, or did you only start when touchscreen kiosks started showing up in chain eateries? ATMs, in particular, go back to the 1980s. How about pumping gas? Are you opposed to self-service gas stations too? How is there any "dignity" in doing a job that's better and more conveniently (to the customer) done by automation, or by the customer themselves (pumping gas)? That's nothing more than make-work. If you want to put people to work, give them something to do that isn't so easily done by machine. I can come up with plenty of suggestions offhand: 1) like in the New Deal, we could employ people fixing up the National Park system. Building benches, improving hiking trails, building park buildings, etc., aren't things easily done by current machines. 2) America's infrastructure is in atrocious shape. Tons of bridges desperately need to be replaced. Lots of people could be employed in construction here. Bridges can't be built by robots yet (or any time soon since they're all one-off projects and vary so much, plus they're so huge). 3) There's supposedly a shortage of nurses. Send some people to nursing school. You only need a 2-year degree for the entry-level jobs. We don't have robots yet which can start an IV or do a sponge-bath. 4) We need more mass transit in this country. Put people to work building tunnels for subways and building subway stations. >Or does it never matter whether there are jobs behind sandwich counters? Enjoy the bread selection. Or does it never matter whether there are jobs behind bank counters? Enjoy your cash from the ATM. If you use ATMs, or your bank's website, or your bank's phone app, then you're a hypocrite.