Hi - I work at Fisher and Paykel and I'm sorry about your experience. We'd really like to dig into this more. We typically don't charge that for service and we

Hi - I work at Fisher and Paykel and I'm sorry about your experience. We'd really like to dig into this more. We typically don't charge that for service and we do usually give a discount if someone wants to replace a product. I would totally be happy to look into this more. Can you email hr@fisherpaykel.com and let us know a few more details about what occurred?