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Why haven't you quit yet? There's been more ugly stuff coming out about Uber over the past few years than basically the entire of the rest of the tech industry

by eridius 10y ago

Why haven't you quit yet? There's been more ugly stuff coming out about Uber over the past few years than basically the entire of the rest of the tech industry combined.

sillysaurus3 10y ago
I mean, we can say "It's wrong for you to keep using the thing on your phone that's installed and works," but all that will do is make people conceal that they still use Uber. A better approach might be an anecdote: My friend actually made the switch to Lyft, and apparently it's just as quick and effective as Uber. She hasn't had any complaints as far as I know.
- eridius 10y ago
  I switched to Lyft a couple of years ago and have never looked back. The straw for me was when Uber sponsored a police militarization conference in Oakland (http://valleywag.gawker.com/uber-is-now-sponsoring-a-police-militarization-conferen-1631115661 http://valleywag.gawker.com/uber-is-now-sponsoring-a-police-...).
- alexbecker 10y ago
  Almost everyone I know has switched (myself included), and we haven't had any issues. The fares are sometimes higher for long-distance pools, but that's pretty much the only difference I've noticed.
- e28eta 10y ago
  I've had ethical qualms about Uber for a long time, but I've always gotten good service. Unfortunately, I had a Lyft experience that really turned me off. They matched me with a driver who was 5-10 minutes away (I believe he was at Millbrae BART). He messaged to ask where I was going, and then once I responded he moved his car slightly farther away from me, and then parked it. We waited ~10 mins. He was unable or unwilling to cancel the ride that he wouldn't give us, wouldn't respond back to me, and Lyft customer support didn't seem to care. It was infuriating. Either do a better job matching, lower the penalties for drivers canceling, or enforce the same/worse penalties for refusing to pick up. If the driver's best course of action is to ignore your customer, you have a problem. Maybe that's changed since then, but it's not necessarily a good thing for consumers that drivers say they prefer Lyft. I use both, infrequently, and rationalize it because my rides are being subsidized by investors. I think short of dramatic leadership changes, Uber can't fix their corruption. I'm hoping they run out of investors willing to give them cash, or they're disrupted by something even better. As long as they have the best product, I think they'll continue to grow.
  - eridius 10y ago
    Why didn't you just cancel?
    - e28eta 10y ago
      I should have canceled sooner. I thought it was possible he was filling up gas, or some other sort of bio break. Which in retrospect is kind of dumb
    - tkxxx7 10y ago
      I believe after 5-10 minutes, there is a fee.
      - eridius 10y ago
        If you're cancelling because the driver isn't showing up, there's no fee. I've definitely cancelled rides after waiting 10 minutes and I've never ever been hit with a fee. My vague understanding is if it's clear the driver isn't going to get to you within the ETA, then cancelling is ok, but since I've never been presented with a fee in the first place, I've never sought clarification on that.
  - mrgordon 10y ago
    I've used the service a thousand times without this issue and I just cancel the ride (without a fee) if its taking too long. No reason to blame the platform for one driver especially given that you'll use Uber instead who probably hired the exact same driver.
deleted 10y ago
[deleted]
sqeaky 10y ago
You have look at microsoft to get a comparable amount of BS. At least microsoft had the civility to only screw over other software shops (and occassionally tinker with government lobbying and standardization bodies). Uber has sexism, anti-police conspiracies, oppression of its own workforce, blatantly illegal operating procedures, etc... I have no reason to believe this, but I am waiting for the story were the uber CEO makes of with all the investors money.

by eridius 10y ago

Why haven't you quit yet? There's been more ugly stuff coming out about Uber over the past few years than basically the entire of the rest of the tech industry combined.

sillysaurus3 10y ago

I mean, we can say "It's wrong for you to keep using the thing on your phone that's installed and works," but all that will do is make people conceal that they still use Uber. A better approach might be an anecdote: My friend actually made the switch to Lyft, and apparently it's just as quick and effective as Uber. She hasn't had any complaints as far as I know.

eridius 10y ago
I switched to Lyft a couple of years ago and have never looked back. The straw for me was when Uber sponsored a police militarization conference in Oakland (http://valleywag.gawker.com/uber-is-now-sponsoring-a-police-militarization-conferen-1631115661 http://valleywag.gawker.com/uber-is-now-sponsoring-a-police-...).
alexbecker 10y ago
Almost everyone I know has switched (myself included), and we haven't had any issues. The fares are sometimes higher for long-distance pools, but that's pretty much the only difference I've noticed.
e28eta 10y ago
I've had ethical qualms about Uber for a long time, but I've always gotten good service. Unfortunately, I had a Lyft experience that really turned me off. They matched me with a driver who was 5-10 minutes away (I believe he was at Millbrae BART). He messaged to ask where I was going, and then once I responded he moved his car slightly farther away from me, and then parked it. We waited ~10 mins. He was unable or unwilling to cancel the ride that he wouldn't give us, wouldn't respond back to me, and Lyft customer support didn't seem to care. It was infuriating. Either do a better job matching, lower the penalties for drivers canceling, or enforce the same/worse penalties for refusing to pick up. If the driver's best course of action is to ignore your customer, you have a problem. Maybe that's changed since then, but it's not necessarily a good thing for consumers that drivers say they prefer Lyft. I use both, infrequently, and rationalize it because my rides are being subsidized by investors. I think short of dramatic leadership changes, Uber can't fix their corruption. I'm hoping they run out of investors willing to give them cash, or they're disrupted by something even better. As long as they have the best product, I think they'll continue to grow.
- eridius 10y ago
  Why didn't you just cancel?
  - e28eta 10y ago
    I should have canceled sooner. I thought it was possible he was filling up gas, or some other sort of bio break. Which in retrospect is kind of dumb
  - tkxxx7 10y ago
    I believe after 5-10 minutes, there is a fee.
    - eridius 10y ago
      If you're cancelling because the driver isn't showing up, there's no fee. I've definitely cancelled rides after waiting 10 minutes and I've never ever been hit with a fee. My vague understanding is if it's clear the driver isn't going to get to you within the ETA, then cancelling is ok, but since I've never been presented with a fee in the first place, I've never sought clarification on that.
- mrgordon 10y ago
  I've used the service a thousand times without this issue and I just cancel the ride (without a fee) if its taking too long. No reason to blame the platform for one driver especially given that you'll use Uber instead who probably hired the exact same driver.

deleted 10y ago

[deleted]

sqeaky 10y ago

You have look at microsoft to get a comparable amount of BS. At least microsoft had the civility to only screw over other software shops (and occassionally tinker with government lobbying and standardization bodies). Uber has sexism, anti-police conspiracies, oppression of its own workforce, blatantly illegal operating procedures, etc... I have no reason to believe this, but I am waiting for the story were the uber CEO makes of with all the investors money.