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My problem: submitting bug reports is sometimes hard. Every so often, I come across a bug with one of the apps I use on my Ubuntu machine - be it Chrome, Firef

My problem: submitting bug reports is sometimes hard. Every so often, I come across a bug with one of the apps I use on my Ubuntu machine - be it Chrome, Firefox, Amarok, or something else. I go through the process of figuring out exactly what triggers the bug, and sometimes even try out gdb on the app to see what's going on... then I go to the bug reporting page, realize I need to make some Launchpad account or some hassle like that, and decide that I'm too lazy to report it. (And every piece of software uses a separate bug tracker, so you need a separate account for each bug that you want to report!) Not very accessible to the casual user... (At least, this has been my experience.)

bitboxer 16y ago
I feel your pain. But you can easily twitter "chrome crashes when opening example.com". This would be a greater help to everyone than simply writing "chrome crashes #fail".
somebear 16y ago
I have also experienced several times that developers have been quite hostile towards bug reports. Even bug reports that I, as a developer, would be quite happy to receive myself. That kind of attitude means you are less inclined to try and help out again, and will most likely dump the product first chance you get.
- philh 16y ago
  Three of the last four bug reports that I've written have been totally ignored. Two were on a google group, so it's possible (but unlikely) that they just drifted off the front page before anyone qualified saw them. The other is just sitting in the issue tracker getting no attention. I spent a good chunk of time in each case trying to figure out what was causing the problem, and I'm definitely less inclined to go back to those projects now.
- ams6110 16y ago
  Same thing. I found a bug in a drupal module. Even went so far as to develop a patch to correct the problem. The module owners response? He complained about my choice of variable names.

bitboxer 16y ago

I feel your pain. But you can easily twitter "chrome crashes when opening example.com". This would be a greater help to everyone than simply writing "chrome crashes #fail".

somebear 16y ago

I have also experienced several times that developers have been quite hostile towards bug reports. Even bug reports that I, as a developer, would be quite happy to receive myself. That kind of attitude means you are less inclined to try and help out again, and will most likely dump the product first chance you get.

philh 16y ago
Three of the last four bug reports that I've written have been totally ignored. Two were on a google group, so it's possible (but unlikely) that they just drifted off the front page before anyone qualified saw them. The other is just sitting in the issue tracker getting no attention. I spent a good chunk of time in each case trying to figure out what was causing the problem, and I'm definitely less inclined to go back to those projects now.
ams6110 16y ago
Same thing. I found a bug in a drupal module. Even went so far as to develop a patch to correct the problem. The module owners response? He complained about my choice of variable names.