At a previous job, we talked a lot about managing the expectations of clients. If you promise someone an operating system delivered in two weeks, with a budget

At a previous job, we talked a lot about managing the expectations of clients. If you promise someone an operating system delivered in two weeks, with a budget of $10k, they will be very upset when you don't deliver. It doesnt matter that it was an unrealistic promise. This is why engineers should double their estimates, and be proactive about communicating delays. People do not like to be disappointed when their expectations are not met. I think that's what is happening here. People are expecting wildlife photos to be shot in the wild. A studio, or feeding the animals feels like a 'cheaper' or fake product. So they are upset. It doesn't matter if the footage is representative, or if the photos were of a better quality than what could be obtained in nature. It doesn't matter if baiting the animals reduces the cost of making the documentary, potentially increasing the amount of footage we can view. Their expectations were not met. I've said it before, and probably will have to say it again. We are not logical creatures. We can expect people to behave logically, but we will be disappointed. Then we get upset ;) EDIT: not saying you were upset EDIT 2: this is why people don't want to pay for things on the internet. Their expectations have been set.