3 ms·

So, out of curiosity, what was?

• emodendroket 10y ago
  Your time is so regimented and strictly tracked that you'll get scolded for trying to use the bathroom outside your scheduled break and you have to take scores of calls a day, many of which from people who are abusive (and to whom you can't respond in kind or even terminate the call). Also pay is heavily incentive based and the metrics are always changing out from under you. E: here's a longer article for reference. https://www.google.com/amp/s/www.psychologytoday.com/blog/the-squeaky-wheel/201103/the-last-bullying-frontier%3Famp https://www.google.com/amp/s/www.psychologytoday.com/blog/th...
• enraged_camel 10y ago
  It's a very thankless job. You get to deal with angry and frustrated people all day, every day. Their stress becomes your stress. You also have very little agency and authority because what you can and cannot do are strictly enforced by organization policy and closely tracked in a variety of ways. So unless the customer's issue fits neatly into one of several pre-defined categories and has a well-documented solution, you have to either route them to another department, or stall them long enough that they give up. Call center work is one, maybe two notches above manual labor. You are (often) sitting at a desk in an (often) air-conditioned office, and your pay is only slightly below median. But it is soul-crushing in ways that manual labor isn't, which can quickly turn into depression.