IIUC, those are cases of companies who put arbitration into a contract. That's a bit different then an average Joe hitting "ok" to an email that says the ToS of

IIUC, those are cases of companies who put arbitration into a contract. That's a bit different then an average Joe hitting "ok" to an email that says the ToS of a website has changed. Arbitration can work for businesses which can negotiate and review contracts they agree too. No one reads or negotiates EULAs.