I have been in this situation with high profile sites before. When there is downtime that is very public like this incident, you get a flood of emails and calls

I have been in this situation with high profile sites before. When there is downtime that is very public like this incident, you get a flood of emails and calls from service providers offering to help. This can actually often work, a relationship I established with a particular hosting provider (who I introduced to numerous other people as well) started out during a downtime incident when an executive of the company sent an email. If you are a startup that offers services, I would recommend taking advantage of these opportunities to get new business (put on a good pitch at a time when the potential client is vulnerable).