The guy knew the product inside and out. He knew network tech inside and out. Like... he'd say, "Go to the ABCD button..." And I'd be like, "Oh where's that?

The guy knew the product inside and out. He knew network tech inside and out. Like... he'd say, "Go to the ABCD button..." And I'd be like, "Oh where's that?" And he'd be like, "You see the XYZ field at the top? Put your cursor there and it 9 tab button away from that." And I didn't hear him typing or doing anything on his side... it felt like he had it all memorized. Just 0 hesitation, total confidence in his suggestions. And they all worked perfectly. At one point I was like, "Hey can you give me a minute so I can figure out how to set my router to use a static IP for the NAS?" And he was like, "Sure I walk you through it, what kind of router do you have?" Different brand... he handled it without skipping a beat. Actually I think that was the first time I heard about DD-WRT -- he was like, "We set this up now, but you setup DD-WRT later. It better." He doesn't sell on Amazon any more -- at least not under the name I bought from. I hope he's in business somewhere else... even if all of his shit was custom built, I'd gladly buy it for the level of support I got.