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This means that just like insurance companies often do they put up roadblocks hoping that someone just peters out and decides it's not worth their time to pursu
by gist 10y ago
This means that just like insurance companies often do they put up roadblocks hoping that someone just peters out and decides it's not worth their time to pursue. At the very least even if they don't you buy time and can use the money (that you would have to pay) for cash flow purposes.
This is both in obvious and non obvious ways. One way can be by simply making it hard to communicate with someone who has the authority to solve your problem and keep bouncing you around or taking extra time to respond to claims and even questions.
- ghostly_s 10y agoSo they previously were asking you questions, when they failed to deliver your luggage? "Excuse me sir but we must ask, did you leave this item in the care of any untrustworthy individuals since you last saw it?" "Yes...your staff."
- PhantomGremlin 10y agoYes they were, but not in the way you hypothesize. What they're now saying is they won't make you prove to them that the bag they lost was worth $1500. Do you have receipts for the suitcase itself? Do you have receipts for each item you claim was in it? And then they could and would say: "Hmmm ... those shirts were purchased a few years ago, they're currently not worth anywhere near what you paid for them new." The only problem I see with the new policy is the potential for fraud. At many airports there is very very little supervision of the baggage claim area. So bags can easily be "stolen" from there by accomplices of the passenger. Then it would be easy for the passenger to demand $1500 for a "lost" bag that wasn't even worth $150.