While everyone's sharing anecdotes that put United in a bad light compared to other major US airlines, I might as well share mine. For context, I've been very

While everyone's sharing anecdotes that put United in a bad light compared to other major US airlines, I might as well share mine. For context, I've been very critical of United since this incident happened, and I even did my homework to justify my criticism. Any Johnny-come-lately can check my comment history to verify. I'm not going to make any apologies for them. I haven't had any particularly bad experiences with United myself, beyond the general badness of flying coach domestically. Do you know who has screwed up my life multiple times? Northworst (now merged with Delta) and even more so USeless Air (now part of American). So I don't delude myself that the exact same thing couldn't happen on the other members of the big three. The real bad actors here were Republic who subcontracts to all three, and the Chicago boyz who serve literally everyone going through that airport. It could have been the same cops responding to the same operator, even if the planes and tickets showed Delta or American. It just happened to be United, who also happens to have the cheapest flights at the most convenient times for the route I travel the most. I might expect something better from JetBlue or Southwest, certainly from Virgin, but I definitely would have to make a sacrifice of cost and/or convenience to make either of those switches. I might still do that, but "fly American because United sucks" (and ditto for Delta) is just absurd. If you're going to switch, really switch to something that has some real hope of being different.