People felt like UAL’s decision to get the police involved made them primarily responsible for letting the situation get out of hand. And then after it all blew

People felt like UAL’s decision to get the police involved made them primarily responsible for letting the situation get out of hand. And then after it all blew up, they failed to take a compassionate position for the passenger, and instead stuck to their “we get to throw anyone off our planes for any reason with any amount of force” story. So yes, it’s kinda not 100% their fault, but it’s at least partly their fault, and they didn’t have the good sense to fess up to it until it was too late.