That's a good point, and there will definitely be issues with question askers not knowing how a system works or how the person answering is explaining the solut

That's a good point, and there will definitely be issues with question askers not knowing how a system works or how the person answering is explaining the solution to their problem. However, it's also the kind of thing tech support has to deal with every day to begin with. I mean, your web host likely gets tons of ridiculous questions through their support ticket system. They just have to go back and forth a ton of times until either both sides can reach an understanding or the person asking just gives up. Honestly, I don't have an answer here. Not sure there even is a good one, given how it's the same problem every company struggles with when customer support is involved.