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I agree 100%. I often hear people talk about how Southwest offers such a great experience. I find the boarding process frustrating (and no more efficient, unfor
by codydh 9y ago
I agree 100%. I often hear people talk about how Southwest offers such a great experience. I find the boarding process frustrating (and no more efficient, unfortunately) and the staff no better than my usual airline—either far less friendly, or hokey in a very contrived way.
- Naritai 9y agoCanned friendliness is, IMO, worse than brusque professionalism.
- praneshp 9y agoEspecially on Delta and American, I don't even get brusque professionalism, I get outright rudeness. The longer I've lived in the US, the more I've learned to minimize conversations to flight attendants to "I'll just have water", "thanks" and "have a nice day". AirTran (now part of Southwest) used to be really nice.
- codydh 9y agoIt's always interesting to me how much experiences vary, and how likely it is that our biases also color our perceptions. Almost always when I get on a Delta flight (admittedly I fly them the most), I'll get a friendly hello and what seems like a professional and genuine smile when I get my beverage. My last few experiences on Southwest have been a borderline sneer (if any acknowledgment at all) as I get on the plane, followed by bizarre jokes over the intercom or a round of applause for the plane landing (?).
- santaclaus 9y ago> My last few experiences on Southwest have been a borderline sneer I've had the complete opposite experience. I used to frequently fly southwest between Denver and PDX, and the flight crew were chill AF. You can almost guarantee a free drink or two on a southwest flight if you ask nicely -- I can't say the same about any other domestic American airline.