A few notes: "IE bugs are hard to debug": Well, this particular one was hard to debug. People work around all sorts of other problems in IE without needing to

A few notes: "IE bugs are hard to debug": Well, this particular one was hard to debug. People work around all sorts of other problems in IE without needing to contact Microsoft. "It took 20+ days, and numerous attempts to get help from Microsoft": It was 10 days, and most of that was my fault. I was new to Microsoft at that point, and still learning how to get bugs filed. "It takes 'a lot of help' for an insider to figure out how to report an issue and identify the people to report it to": When that insider is new, yes :(