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Well, I ordered a 15" MBP about a month before this year's line came out. It was my first one, so I was unaware of their typical upgrade cycle, macrumors, etc.
by thunk 16y ago
Well, I ordered a 15" MBP about a month before this year's line came out. It was my first one, so I was unaware of their typical upgrade cycle, macrumors, etc. I was well past the return date and feeling like shit. I called them up and they RMA'd it, waived the restocking fee and paid the return shipping, no questions asked. I got a significantly better machine for about $300 cheaper. I was giddy like a schoolgirl.
- dasil003 16y agoYeah they can do this because A) most people don't care enough or even think to try this and B) at the end of the product cycle, the original one was so overpriced that they can still make a profit off selling the refurb.
- younata 16y agoand then you have those of us who buy the refurb, because it's not that bad a machine, especially when compared with the newer one in price per what you get. It benefits all of us.
- DougBTX 16y agomost people don't care enough And in particular, the people who do care, get kept very happy.
- NathanKP 16y agoI know several people who have all had that exact same experience, and Apple replaced their old Macbooks with new ones for free, just as in your case. I think it is a great policy, as it really leaves us Apple customers with a good feeling about Apple's customer support.