It depends on use case. Chatbot can be powerful option in parallel to web and mobile app for some of the cases. Some example - I am using Poncho bot that send

It depends on use case. Chatbot can be powerful option in parallel to web and mobile app for some of the cases. Some example - I am using Poncho bot that sends me weather update every day in morning and evening. So that way I don't need to install other app or need to open site and check everytime. Same way, Machaoo bot sends me match score update on a regular interval.