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My personal experience as a potential customer of the solar industry has been pretty weird so far. I'm at the contracting stage of getting solar. I used Yelp
by fpgaminer 10y ago
My personal experience as a potential customer of the solar industry has been pretty weird so far.
I'm at the contracting stage of getting solar. I used Yelp to narrow down our options to three different companies. I contacted each, gave my information, and ... then nothing. Never heard back from _any_ of them. So I tried calling each again.
The first of them got back to me and has been the most helpful so far. It's a small local company. They use some kind of solar quoting software that pulls info out of Google Earth/Google Maps. It maps out your roof and everything. So this company was able to send me a quote with prospective panel placement, estimated generation by month, and estimated electric bill pre and post solar. Really cool!
When I got ahold of the second company I ran down my list of requests for the solar system. They balked at my request for Tesla PowerWall batteries. The rep went on a 2 minute sales pitch for some other brand and said "Tesla batteries won't power your home"...I ... I didn't know what to say that. I ignored the ignorance and requested a quote anyway. It's now 3 days past when they said the quote would come (why would it take so long for an estimated quote anyway!?) and I haven't heard a peep.
The third company apologized for not getting back to me and said they'd tell their solar rep to get back to me ASAP. Still nothing.
All three companies were very highly rated on Yelp (and all with at least 40 reviews). And yet all I have to show for my requests so far is ... 1 quote.
SolarCity may suck, but their competition doesn't seem to want business anyway.