There are two things that I've always found that will immediately engage people and make a lasting impression. 1. How did you become who you are? People work

There are two things that I've always found that will immediately engage people and make a lasting impression. 1. How did you become who you are? People work hard to where they're at and they rarely get to tell their story - so I found that engaging them on this level allows them to reminisce a little bit about where they came from and most people will light right up. 2. Write hand-written notes. This is a lost art and Brian Chesky talks about how he learned from George Tenet the value of writing hand-written notes. http://fortune.com/brian-chesky-airbnb/ http://fortune.com/brian-chesky-airbnb/