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Personal Anecdote - I just had solar installed on my roof by SolarCity. I found them to be very professional to work with, they pushed the process forward very
by sxates 9y ago
Personal Anecdote - I just had solar installed on my roof by SolarCity. I found them to be very professional to work with, they pushed the process forward very rapidly (days from call to initial survey, another week to actual install (then a week delay due to rain), another week to completed inspections and green light to turn the system on). Everyone seemed to be enthusiastic about their jobs and about renewable energy. My rep called me frequently to check in and make sure everything was to my liking, and was very responsive to calls and emails.
The installers all seemed competent, and the job was completed in half a day (19 panels). One asked if he could use my bathroom, which was fine. The first install attempt had to be rescheduled due to weather, and it was the install team's call to postpone. I didn't see any attempt to pressure them to do work they weren't comfortable with.
Safety seemed to be a big concern for everyone from the surveyor to the installers. Everyone had a phone and photo-documented every step, every change, even the fact that they had installed their safety equipment. Probably CYA in most cases, but I also appreciate the attention to detail.
Certainly a limited view of the company and it's workers. As a customer so far I've had a good experience.
- city41 9y agoGood luck, see my other comments in this thread. In my experience, SolarCity will be very helpful and supportive when first working with you. Once locked in and/or they have your money, they will stop caring.