At the very least, cursing at you when you ask for a supervisor, then hanging up, counts as terrible customer service. Other companies offer last-ditch methods

At the very least, cursing at you when you ask for a supervisor, then hanging up, counts as terrible customer service. Other companies offer last-ditch methods for recovering accounts. Yahoo could too; it's not like they'd damage their shining reputation for account security. > It's your (or your parents') responsibility to remember password or security answer, don't blame customer service for that. It is, but it's customer service's job to help out the customers. Elderly people aren't known for great memory. It's got to be expected that people in general might not remember to update the account when they change a phone number, and might not remember the security answer that they provided years ago.