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A human is behind an account. There need to be ways to recover an account when certain measures fail with non-tech savvy folk like my elderly parents. Yahoo off
by goldenkey 10y ago
A human is behind an account. There need to be ways to recover an account when certain measures fail with non-tech savvy folk like my elderly parents. Yahoo offered no way to recover the account.
- iamatworknow 10y agoAnd those same methods you mention are how people get "hacked". Everything that would make it easier for your parents to recover their account also make it easier for someone to social engineer.
- csin 10y agoThe H word is such a lazy excuse. Techies overestimate how much the common folk give a shit about getting hacked. 99% of the population are not celebrities. I know a bank that purposely reduce their Internet banking security. To cater for specific elderly customers who constantly forget their password. They are not going to force their customers to walk into the bank everytime. These accounts are at a risk of getting hacked. It's called a tradeoff. As a bank, do you want customers or not? Do you like money or not? As for the Yahoo situation. If they gave a shit about customer service: they can accept copies of drivers licence/passport signed off by a justice of peace.
- joatmon-snoo 10y agoAnd that bank is probably in violation of PCI DSS.
- iamatworknow 10y agoSounds like a bank that doesn't want my business. And that's fine if that's how they want to operate. But if a company wants my business, lightening security standards is not the way to get it.