I'm mostly happy as a Soylent customer, but they definitely have some issues in their order fulfillment as well. I've had shipments charge on my card and show

I'm mostly happy as a Soylent customer, but they definitely have some issues in their order fulfillment as well. I've had shipments charge on my card and show up as processing in the dashboard but never ship (usually they go from ordered to shipped in 24-48 hours). After contacting them a week later, they simply said that my order had "gotten lost". Others have discussed this on Reddit and it seems to be relatively common.