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Sorry, but it doesn't seem to be their fault, it looks more like the usual case where the user doesn't want to take responsibility for their actions and blames

by dchest 10y ago

Sorry, but it doesn't seem to be their fault, it looks more like the usual case where the user doesn't want to take responsibility for their actions and blames customer support for it.

goldenkey 10y ago
Yahoo has a really crummy recovery system compared to the big 5. If things really go wrong, Google will let you recover your account provided authorized forms of identification -- obviously forgery is an issue and Google is very thorough with regard to this (like checking if the account is still being used by the regular IPs or has gone inactive.) Yahoo on the other hand basically tells you "go fuck yourself." I literally had a Yahoo agent curse me on the phone after I asked for the supervisor. And then she hung up. I gave up on recovering my parents' yahoo account. Yahoo deserves the demise it suffered. Unlike the big 5, its processes are kludgy, even when it comes to customer service and people stuff. Good riddance.
JohnJamesRambo 10y ago
There is no customer support! I can't even see any way to contact them or email or call flickr customer support from the pages they show me.
kharms 10y ago
I've lost a flickr account because yahoo deletes emails that don't get used.
jameskegel 10y ago
It felt good to see this on HN, and it felt better to read it in bold, dark, black text.
bigbugbag 10y ago
Sorry but it does seem to be their fault. They made their service unusable for years as explained in the article and in many comments here. It's not uncommon to change email address over a period of year, and that's for places where we tend to keep addresses around China is a totally different approach. With the lack of option to recover access to your account you are now locked out of your data. This would not happen with other third party service provider hosting your data. But as always do have backupS and do not rely on third party for your data. Host it yourself and have a copy on those services. At least if you care about the data.

by dchest 10y ago

Sorry, but it doesn't seem to be their fault, it looks more like the usual case where the user doesn't want to take responsibility for their actions and blames customer support for it.

goldenkey 10y ago

Yahoo has a really crummy recovery system compared to the big 5. If things really go wrong, Google will let you recover your account provided authorized forms of identification -- obviously forgery is an issue and Google is very thorough with regard to this (like checking if the account is still being used by the regular IPs or has gone inactive.) Yahoo on the other hand basically tells you "go fuck yourself." I literally had a Yahoo agent curse me on the phone after I asked for the supervisor. And then she hung up. I gave up on recovering my parents' yahoo account. Yahoo deserves the demise it suffered. Unlike the big 5, its processes are kludgy, even when it comes to customer service and people stuff. Good riddance.

JohnJamesRambo 10y ago

There is no customer support! I can't even see any way to contact them or email or call flickr customer support from the pages they show me.

kharms 10y ago

I've lost a flickr account because yahoo deletes emails that don't get used.

jameskegel 10y ago

It felt good to see this on HN, and it felt better to read it in bold, dark, black text.

bigbugbag 10y ago

Sorry but it does seem to be their fault. They made their service unusable for years as explained in the article and in many comments here. It's not uncommon to change email address over a period of year, and that's for places where we tend to keep addresses around China is a totally different approach. With the lack of option to recover access to your account you are now locked out of your data. This would not happen with other third party service provider hosting your data. But as always do have backupS and do not rely on third party for your data. Host it yourself and have a copy on those services. At least if you care about the data.