3 ms·
Yes and no... we might reach an equilibrium where the level of customer service just increases. Visit Japan and then come back to the USA- American companies tr
by hashkb 10y ago
Yes and no... we might reach an equilibrium where the level of customer service just increases. Visit Japan and then come back to the USA- American companies treat their customers like cattle (or cow pies).
- sgift 10y agoI'm pretty sure the service level is a function of culture (e.g. ones upbringing), payment vs expectations in ones job, overworking, stress and so on. I think hoping that a viral video will change anything about that without a change to the mentioned things is all washed up.
- erdojo 10y agoIn Japan the customers tend to behave far better as well. I'm sure that contributes.