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The "I don't recognize this transaction" and "the goods were not delivered as promised" chargebacks trigger different resolution flows and if the merchant can p
by ChemicalWarfare 9y ago
The "I don't recognize this transaction" and "the goods were not delivered as promised" chargebacks trigger different resolution flows and if the merchant can prove they are following the procedure they agreed to when signing up with the payment processor (especially when requesting a CVV to be provided by the end user and signing up for some sort of fraud detection service) they have a decent chance of fighting against the chargeback.
- tyingq 9y agoSorry that's just not how it works for card not present (all online purchases). Once the buyer files a chargeback indicating the purchase was fraudulent, there's no practical chance of escaping it.[1] The merchant ends up holding the bag (whatever was shipped lost, whatever was paid lost + chargeback fee), and the bank loses nothing...they, in fact, gain a chargeback fee. [1]Maybe some tiny chance, in the sole case that the card wasn't actually stolen, and that the buyer was trying to trick everyone. That doesn't happen much, and you would still need compelling evidence. The entity that decides is the end customer's card issuer. They don't care about merchants. They care about customers.