4 ms·

A very important part of a good apology is, in no unclear terms, acknowledging what you did wrong - they do not do that, it's extremely vague and only hints at

A very important part of a good apology is, in no unclear terms, acknowledging what you did wrong - they do not do that, it's extremely vague and only hints at "we weren’t explicit enough." Explicit about what? Why were people upset? It also gives a mild air of "sorry you were upset" non-apology. Not quite, but definitely has gives off that vibe. Basically, bad apology So, I'm totally unfamiliar with this and the CEO doesn't elaborate on what happened at all so can someone give some context? Reading this thread I can see it is something to do with GMail... What is/was unroll.me? What service did they claim to provide? What did they get caught doing? How did they get caught? What did their private policy not say? BTW, if you are interested in the art of the apology and apology analysis check out http://www.sorrywatch.com http://www.sorrywatch.com particularly http://www.sorrywatch.com/2012/12/11/the-parts-of-a-good-apology/ http://www.sorrywatch.com/2012/12/11/the-parts-of-a-good-apo... and http://www.sorrywatch.com/2012/12/12/parts-of-a-bad-apology/ http://www.sorrywatch.com/2012/12/12/parts-of-a-bad-apology/

samfisher83 9y ago
Basically they are reading your emails and this data is/was used by Uber to keep track of their competition.
Prefinem 9y ago
I was a user of unroll.me (one off cleanups of spam here and there). It automatically unsubscribes emails for you based on your preferences, etc. To do this, you give them access to your GMail account. Apparently they were scraping your GMail account for information and selling it to third parties.
- fortenforge 9y ago
  I don't think they actually unsubscribe you. They basically sit in front of your incoming email and don't pass on emails that match specific patterns. (And apparently sell that sweet, sweet anonymized data)
  - Prefinem 9y ago
    I am not sure if they do or do not, but their tag line is >Instantly see a list of all your subscription emails. Unsubscribe easily from whatever you don’t want. So, probably makes sense for them not to unsubscribe so they can still get any info on you but to the layman, it would seem they unsubscribe you from emails.

samfisher83 9y ago

Basically they are reading your emails and this data is/was used by Uber to keep track of their competition.

Prefinem 9y ago

I was a user of unroll.me (one off cleanups of spam here and there). It automatically unsubscribes emails for you based on your preferences, etc. To do this, you give them access to your GMail account. Apparently they were scraping your GMail account for information and selling it to third parties.

fortenforge 9y ago
I don't think they actually unsubscribe you. They basically sit in front of your incoming email and don't pass on emails that match specific patterns. (And apparently sell that sweet, sweet anonymized data)
- Prefinem 9y ago
  I am not sure if they do or do not, but their tag line is >Instantly see a list of all your subscription emails. Unsubscribe easily from whatever you don’t want. So, probably makes sense for them not to unsubscribe so they can still get any info on you but to the layman, it would seem they unsubscribe you from emails.