One of the risks of refusing to talk about services is that you're at the mercy of games of telephone. People describe what you're doing to journalists who care

One of the risks of refusing to talk about services is that you're at the mercy of games of telephone. People describe what you're doing to journalists who carefully dilute anecdotes and details to obscure their exact source. Then you don't comment directly on the system because it's a secret, and here you are. The problem for Uber is that they /are/ scummy. They proudly bend every possible rule to their advantage. It's easy to believe the worst about them.