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It's refreshing to see someone push back on bad behavior. You're making your business better by allocating your skills to the customers who deserve it.
by dqv 10y ago
It's refreshing to see someone push back on bad behavior. You're making your business better by allocating your skills to the customers who deserve it.
- tyingq 10y agoThanks! I can see, though, how it would be hard to scale up to a bigger business. Since it's just me a few others, we can rely on trust and common sense. It's somewhat easy to tell when you're being yelled at because of some unrelated thing that has the customer upset...And, so give them a little more room. Other times, it seems more clear it's just an entitled prick. I don't know how you would make guidelines or training on how to scale that. Or maybe I'm making bad judgement calls sometimes? In any case, life is too short to take excessive crap just to make a living.