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No. I was referring to a verbal strategy that might work. Deny future service. Instead of arguing or physical action, one path that imo would be effective is
by losteverything 9y ago
No. I was referring to a verbal strategy that might work.
Deny future service.
Instead of arguing or physical action, one path that imo would be effective is denial of service.
It isn't the act of denying the person it is the threat (real) to do so that is one a verbal arsenal.
Not necessarily only for airlines but other situations in general.
The goal is to change a person's action or behavior AT THAT MOMENT. By stating flat out their future service with your company is in jeopardy and it won't be tolerated IN THE FUTURE.
Use the pregnant pause after stating the consequences. Then ask a few minutes later.